RC Tank Electronics (RCTE), Support Information Please Read (at least once)
Thank you for choosing a RCTE product. Support is very important to us and help us we ask that you consider the following before sending a direct email support request.
1. Like any other business we do operate within business hours. As we are located in the England, our business hours are typically 8am to 5pm Monday- Friday (GMT). We are happy to take email requests outside of these hours but please bear in mind that any emails over a weekend may not be attended to till the following business day.
2. Our website indicates support forums. These forum have other RCTE users, which help out each other 24/7 when possible. Please consider looking at any of these sites first if you have a problem. The forums is terribly under utilised and everyone should be aware that if you are able to contribute to the forum and in particular trouble shoot for others you will be helping support the products and the hobby to help it grow.
3. All RCTE products are checked individually before dispatch. This is done so that we can be as close to 100% sure that your item does not arrive DOA and that if you do encounter a problem that the chances of it being a faulty item are low. Almost all support issues are found to be the result of incorrect connection or issues elsewhere totally unrelated to the product. Even if a faulty item should sneak through our checks then rest assured as we do offer warranty to products (check website for details).
4. If you do have a problem please be as specific as you can, provide as much detail as you can and remember a picture can paint 1000 words. “I plugged it in and it doesn't work.” Will not help us to help you.
Thanks for taking the time to read this. If you are still unable to solve any issue you may have then of course email us and we'll be on to it as soon as we possibly can.
Thank you for choosing a RCTE product. Support is very important to us and help us we ask that you consider the following before sending a direct email support request.
1. Like any other business we do operate within business hours. As we are located in the England, our business hours are typically 8am to 5pm Monday- Friday (GMT). We are happy to take email requests outside of these hours but please bear in mind that any emails over a weekend may not be attended to till the following business day.
2. Our website indicates support forums. These forum have other RCTE users, which help out each other 24/7 when possible. Please consider looking at any of these sites first if you have a problem. The forums is terribly under utilised and everyone should be aware that if you are able to contribute to the forum and in particular trouble shoot for others you will be helping support the products and the hobby to help it grow.
3. All RCTE products are checked individually before dispatch. This is done so that we can be as close to 100% sure that your item does not arrive DOA and that if you do encounter a problem that the chances of it being a faulty item are low. Almost all support issues are found to be the result of incorrect connection or issues elsewhere totally unrelated to the product. Even if a faulty item should sneak through our checks then rest assured as we do offer warranty to products (check website for details).
4. If you do have a problem please be as specific as you can, provide as much detail as you can and remember a picture can paint 1000 words. “I plugged it in and it doesn't work.” Will not help us to help you.
Thanks for taking the time to read this. If you are still unable to solve any issue you may have then of course email us and we'll be on to it as soon as we possibly can.
